Questions we get before the first order

Most card products start at 100 cards per design. Blank and stock cards can go lower. For programs above 10,000 cards the price is quoted individually, because offset printing becomes cheaper per unit at volume.

No. You send a request through the contact form or email [email protected], we reply with a quote, and the order is confirmed by email. There is no portal to sign into and no subscription.

No. Artwork preparation, proofing and plate setup are included in the quoted per-card price. If a job genuinely needs something extra — a custom die, a new foil colour — we show it as a separate line before you approve anything.

Thirty days from the date we send it. Material costs move, so after thirty days we re-quote rather than silently changing the price on the invoice.

Yes, and for a first order we usually recommend it. Run 100 cards, put them in front of your front desk or turnstile, and scale up once you know the finish and encoding are right.

A press-ready PDF is ideal. AI or EPS with fonts outlined is equally good. If that is not available, send whatever you have — a PNG, a Canva export, a photo of an old card — and prepress will rebuild it.

Yes. Send your logo, brand colours and the text you want on the card, and we will lay it out and send a proof for review. Basic layout is included in the quote.

A PDF at final card size showing exactly what will print, including bleed, safety margins and the stripe or chip keep-out zone. It guarantees layout and content. It is not a colour proof — physical colour can vary slightly between monitors and print runs, which is what a sample pack is for.

The proof is the approval document, so a typo you approved will print. We read every proof before sending it and flag anything that looks wrong, but the final check is yours.

Yes, if production has not started. Once the job is on press or the encoding has begun, changes become a new run — see the Refund & Return Policy for exactly where that line falls.

Typically 5–7 business days after you approve the proof. Orders with variable data, scratch-off PINs or RFID encoding can need one extra day for testing.

Often, yes. Rush options depend on the encoding work involved and on press availability that week. Ask early — a rush confirmed two weeks out is easy; a rush confirmed on a Friday afternoon usually is not.

Because we test rather than assume. A sample batch is written and read against the specification you supplied before the full run starts. If it fails, we would rather find out on ten cards than ten thousand.

Yes. We program HiCo and LoCo magnetic stripes (track 1/2/3), MIFARE Classic 1K/4K, DESFire EV2/EV3, EM4100/EM4200 125 kHz proximity, and NFC tags.

The credential specification your system expects: track format, sector keys, block layout, UID handling, ID ranges. If you do not know it, send the make and model of your reader, PMS or access controller and we will tell you what it likely needs.

We guarantee it will match the specification you give us, and we test a sample batch against that specification. We cannot guarantee compatibility with hardware we have never seen — which is why we ask for the reader details up front rather than after the run.

Either. We can encode from a spreadsheet you supply, or ship cards blank or pre-formatted for your own in-house encoder.

Everywhere in the United States and Canada, both from Milwaukee. Canadian orders ship by tracked courier.

Ground transit is typically 2–5 business days in the continental US. Expedited options are available at quote time. Canadian transit is usually 4–8 business days plus customs clearance.

The recipient, unless we have quoted landed costs in writing. Canadian GST/HST and brokerage are charged by the carrier on delivery.

Yes, for a franchise or multi-property program we can split a run across addresses with individual tracking. Tell us before the order is placed so the quantities and labels can be set up correctly.

For first orders we typically take payment or a deposit before production starts, and the balance before shipping. Repeat accounts can be invoiced on terms.

Card, ACH and check. For Canadian customers we invoice in USD unless agreed otherwise.

Before production starts and before proof approval, yes — you are charged only for any prepress work already done. After proof approval the job is committed, because the cards are made to your artwork.

Tell us within 10 business days of delivery with photos and your order reference. If the fault is ours we reprint at our cost. Full details are in the Refund & Return Policy.

No. We will not print forged government identification, payment instruments, or designs that infringe someone else’s trademark. The Acceptable Use Policy lists what is out of scope.