{"id":22,"date":"2026-10-30T08:12:06","date_gmt":"2026-10-30T08:12:06","guid":{"rendered":"https:\/\/www.yoloidscards.com\/index.php\/faq\/"},"modified":"2026-10-30T09:02:49","modified_gmt":"2026-10-30T09:02:49","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.yoloidscards.com\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<div class=\"wp-block-group page-hero is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wrap is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group page-hero__inner is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"eyebrow wp-block-paragraph\">FAQ<\/p>\n\n\n\n<h1 class=\"wp-block-heading page-hero__title\">Questions we get before the first order<\/h1>\n\n\n\n<p class=\"page-hero__sub wp-block-paragraph\">Minimums, file formats, encoding, shipping, and the awkward ones about refunds. If your question is not here, email support&#64;yoloidscards.com \u2014 you will get a real answer, usually the same day.<\/p>\n\n\n\n<div class=\"wp-block-buttons page-hero__actions is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-solid\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/index.php\/contact-us\/\">Ask us directly<\/a><\/div>\n\n\n\n<div class=\"wp-block-button btn-outline\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/index.php\/our-process\/\">See the process<\/a><\/div>\n<\/div>\n\n\n\n<ul class=\"pill-row mt-md\">  <li class=\"pill\"><a href=\"#ordering\">Ordering &amp; minimums<\/a><\/li>\n  <li class=\"pill\"><a href=\"#artwork\">Artwork &amp; proofs<\/a><\/li>\n  <li class=\"pill\"><a href=\"#production\">Production &amp; turnaround<\/a><\/li>\n  <li class=\"pill\"><a href=\"#encoding\">Chips, stripes &amp; encoding<\/a><\/li>\n  <li class=\"pill\"><a href=\"#shipping\">Shipping &amp; delivery<\/a><\/li>\n  <li class=\"pill\"><a href=\"#payment\">Payment &amp; policies<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group sec sec--tight sec--line-top is-layout-flow wp-block-group-is-layout-flow\" id=\"ordering\">\n<div class=\"wp-block-group wrap is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group split split--media-narrow is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group split__copy is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Ordering &amp; minimums<\/h2>\n\n\n\n<p class=\"mt-sm wp-block-paragraph\" style=\"color:var(--c-muted)\">How an order starts, what the smallest run looks like, and what a quote includes.<\/p>\n\n\n\n<div class=\"wp-block-buttons mt-md is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-outline btn-sm\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/index.php\/contact-us\/\">Ask about this<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>What is the minimum order?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">Most card products start at 100 cards per design. Blank and stock cards can go lower. For programs above 10,000 cards the price is quoted individually, because offset printing becomes cheaper per unit at volume.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>Do I need an account to order?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">No. You send a request through the contact form or email support&#64;yoloidscards.com, we reply with a quote, and the order is confirmed by email. There is no portal to sign into and no subscription.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>Is there a setup fee?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">No. Artwork preparation, proofing and plate setup are included in the quoted per-card price. If a job genuinely needs something extra \u2014 a custom die, a new foil colour \u2014 we show it as a separate line before you approve anything.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>How long is a quote valid?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">Thirty days from the date we send it. Material costs move, so after thirty days we re-quote rather than silently changing the price on the invoice.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I order a small test run before committing?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">Yes, and for a first order we usually recommend it. Run 100 cards, put them in front of your front desk or turnstile, and scale up once you know the finish and encoding are right.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group sec sec--tight sec--line-top is-layout-flow wp-block-group-is-layout-flow\" id=\"artwork\">\n<div class=\"wp-block-group wrap is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group split split--media-narrow is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group split__copy is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Artwork &amp; proofs<\/h2>\n\n\n\n<p class=\"mt-sm wp-block-paragraph\" style=\"color:var(--c-muted)\">What files to send, what we fix for you, and what the proof actually guarantees.<\/p>\n\n\n\n<div class=\"wp-block-buttons mt-md is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-outline btn-sm\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/index.php\/contact-us\/\">Ask about this<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>What file format should I send?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">A press-ready PDF is ideal. AI or EPS with fonts outlined is equally good. If that is not available, send whatever you have \u2014 a PNG, a Canva export, a photo of an old card \u2014 and prepress will rebuild it.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>I do not have a designer. Can you build the artwork?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">Yes. Send your logo, brand colours and the text you want on the card, and we will lay it out and send a proof for review. Basic layout is included in the quote.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>What is a digital proof and what does it guarantee?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">A PDF at final card size showing exactly what will print, including bleed, safety margins and the stripe or chip keep-out zone. It guarantees layout and content. It is not a colour proof \u2014 physical colour can vary slightly between monitors and print runs, which is what a sample pack is for.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>What happens if I approve a proof with a typo?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">The proof is the approval document, so a typo you approved will print. We read every proof before sending it and flag anything that looks wrong, but the final check is yours.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I make changes after approving?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">Yes, if production has not started. Once the job is on press or the encoding has begun, changes become a new run \u2014 see the Refund &amp; Return Policy for exactly where that line falls.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group sec sec--tight sec--line-top is-layout-flow wp-block-group-is-layout-flow\" id=\"production\">\n<div class=\"wp-block-group wrap is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group split split--media-narrow is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group split__copy is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Production &amp; turnaround<\/h2>\n\n\n\n<p class=\"mt-sm wp-block-paragraph\" style=\"color:var(--c-muted)\">How long things take, and what makes an order faster or slower.<\/p>\n\n\n\n<div class=\"wp-block-buttons mt-md is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-outline btn-sm\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/index.php\/contact-us\/\">Ask about this<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>How long does production take?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">Typically 5\u20137 business days after you approve the proof. Orders with variable data, scratch-off PINs or RFID encoding can need one extra day for testing.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>Can you rush an order?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">Often, yes. Rush options depend on the encoding work involved and on press availability that week. Ask early \u2014 a rush confirmed two weeks out is easy; a rush confirmed on a Friday afternoon usually is not.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>Why does encoding add time?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">Because we test rather than assume. A sample batch is written and read against the specification you supplied before the full run starts. If it fails, we would rather find out on ten cards than ten thousand.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group sec sec--tight sec--line-top is-layout-flow wp-block-group-is-layout-flow\" id=\"encoding\">\n<div class=\"wp-block-group wrap is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group split split--media-narrow is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group split__copy is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Chips, stripes &amp; encoding<\/h2>\n\n\n\n<p class=\"mt-sm wp-block-paragraph\" style=\"color:var(--c-muted)\">The technical questions that decide whether the card works at the door.<\/p>\n\n\n\n<div class=\"wp-block-buttons mt-md is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-outline btn-sm\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/index.php\/contact-us\/\">Ask about this<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>Can you encode magnetic stripes and RFID chips?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">Yes. We program HiCo and LoCo magnetic stripes (track 1\/2\/3), MIFARE Classic 1K\/4K, DESFire EV2\/EV3, EM4100\/EM4200 125 kHz proximity, and NFC tags.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>What do you need from me to encode correctly?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">The credential specification your system expects: track format, sector keys, block layout, UID handling, ID ranges. If you do not know it, send the make and model of your reader, PMS or access controller and we will tell you what it likely needs.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>Do you guarantee the card will work with my system?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">We guarantee it will match the specification you give us, and we test a sample batch against that specification. We cannot guarantee compatibility with hardware we have never seen \u2014 which is why we ask for the reader details up front rather than after the run.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>Do you encode the data, or do I?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">Either. We can encode from a spreadsheet you supply, or ship cards blank or pre-formatted for your own in-house encoder.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group sec sec--tight sec--line-top is-layout-flow wp-block-group-is-layout-flow\" id=\"shipping\">\n<div class=\"wp-block-group wrap is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group split split--media-narrow is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group split__copy is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Shipping &amp; delivery<\/h2>\n\n\n\n<p class=\"mt-sm wp-block-paragraph\" style=\"color:var(--c-muted)\">Where we ship, how long it takes, and who handles customs.<\/p>\n\n\n\n<div class=\"wp-block-buttons mt-md is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-outline btn-sm\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/index.php\/contact-us\/\">Ask about this<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>Where do you ship?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">Everywhere in the United States and Canada, both from Milwaukee. Canadian orders ship by tracked courier.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>How long does shipping take?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">Ground transit is typically 2\u20135 business days in the continental US. Expedited options are available at quote time. Canadian transit is usually 4\u20138 business days plus customs clearance.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>Who pays duties and taxes on Canadian orders?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">The recipient, unless we have quoted landed costs in writing. Canadian GST\/HST and brokerage are charged by the carrier on delivery.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>Can you ship to multiple locations?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">Yes, for a franchise or multi-property program we can split a run across addresses with individual tracking. Tell us before the order is placed so the quantities and labels can be set up correctly.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group sec sec--tight sec--line-top is-layout-flow wp-block-group-is-layout-flow\" id=\"payment\">\n<div class=\"wp-block-group wrap is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group split split--media-narrow is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group split__copy is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Payment &amp; policies<\/h2>\n\n\n\n<p class=\"mt-sm wp-block-paragraph\" style=\"color:var(--c-muted)\">How payment works, what is refundable, and what happens if something is wrong.<\/p>\n\n\n\n<div class=\"wp-block-buttons mt-md is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-outline btn-sm\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/index.php\/contact-us\/\">Ask about this<\/a><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group faq is-layout-flow wp-block-group-is-layout-flow\">\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>When do I pay?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">For first orders we typically take payment or a deposit before production starts, and the balance before shipping. Repeat accounts can be invoiced on terms.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>What payment methods do you accept?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">Card, ACH and check. For Canadian customers we invoice in USD unless agreed otherwise.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>Can I cancel after ordering?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">Before production starts and before proof approval, yes \u2014 you are charged only for any prepress work already done. After proof approval the job is committed, because the cards are made to your artwork.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>What if the cards arrive damaged or wrong?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">Tell us within 10 business days of delivery with photos and your order reference. If the fault is ours we reprint at our cost. Full details are in the Refund &amp; Return Policy.<\/p>\n<\/details>\n\n\n<details class=\"wp-block-details faq-item is-layout-flow wp-block-details-is-layout-flow\"><summary>Do you print cards for anything I want?<\/summary>\n<p class=\"faq__a wp-block-paragraph\">No. We will not print forged government identification, payment instruments, or designs that infringe someone else&rsquo;s trademark. The Acceptable Use Policy lists what is out of scope.<\/p>\n<\/details>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n<div class=\"wp-block-group sec sec--cta is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group wrap is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group cta-inner is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group cta-copy is-layout-flow wp-block-group-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Still not answered?<\/h2>\n\n\n\n<p class=\"cta-sub wp-block-paragraph\">Email us the card type and your question. We answer every message within one business day, and we will tell you honestly if your job is a bad fit for us.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group cta-actions is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button btn-light\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/index.php\/contact-us\/\">Contact us<\/a><\/div>\n\n\n<\/div>\n\n\n<p class=\"mt-sm wp-block-paragraph\" style=\"font-size:0.875rem;color:rgba(255,255,255,0.6)\">Email support&#64;yoloidscards.com &middot; Call <span style=\"color:#ffffff;font-weight:600\">+1 (414) 555-0142<\/span> &middot; Mon&ndash;Fri, 8&ndash;17 CT<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ Questions we get before the first order Minimums, file formats, encoding, shipping, and the awkward ones about refunds. If your question is not here, email support&#64;yoloidscards.com \u2014 you will get a real answer, usually the same day. Ordering &amp; minimums Artwork &amp; proofs Production &amp; turnaround Chips, stripes &amp; encoding Shipping &amp; delivery Payment [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-22","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.yoloidscards.com\/index.php\/wp-json\/wp\/v2\/pages\/22","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.yoloidscards.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.yoloidscards.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.yoloidscards.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.yoloidscards.com\/index.php\/wp-json\/wp\/v2\/comments?post=22"}],"version-history":[{"count":4,"href":"https:\/\/www.yoloidscards.com\/index.php\/wp-json\/wp\/v2\/pages\/22\/revisions"}],"predecessor-version":[{"id":62,"href":"https:\/\/www.yoloidscards.com\/index.php\/wp-json\/wp\/v2\/pages\/22\/revisions\/62"}],"wp:attachment":[{"href":"https:\/\/www.yoloidscards.com\/index.php\/wp-json\/wp\/v2\/media?parent=22"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}